Q: What is the best way to contact you?
A: There are multiple ways to contact me. Email me directly at firstname.lastname@example.org or send me a message on Etsy: www.samssimpledecor.etsy.com. I will replay within 2 business days.
Q: Is tracking included with my order?
A: Yes! Tracking is included with my domestic AND international orders!
Q: Do you allow returns?
A: Yes, I do accept returns. Please notify me within 1 week after you receive your print if you want to return your order. I will be able to see when your order was received because I keep track of the tracking numbers. I will NOT refund you your money until AFTER I receive the print(s). Your order MUST be returned in the same condition that I sent it to you in. So, not bends, rips or crumbled prints with be accepted for returns. Send the print back to me with TRACKING! If not tracking is provided and the print goes missing, I will not refund the product.
Q: Can custom orders be returned?
A: No, custom orders cannot be returned. Custom orders include: name, date, and color changes. I am not able to resell custom orders because they were designed specifically for you.
Q: For returns, who is responsible for the return shipping?
A: You are responsible for return shipping.
Q: What exactly will I be refunded?
A: I refund the cost of the order. I do NOT return shipping fees. Please make sure prints are returned back to me in good condition or no refund will be given.
Q: Can you sell your prints digitally so I can print it myself?
A: At this time, I do not sell my prints digitally. I am sorry for the inconvenience.
Q: Do you including tracking with your orders?
A: Yes! It is for domestic AND international orders.
Q: Is there a frame included with the order?
A: No, there is not a frame included with the order. A matte is also NOT included with your order.
Q: Can you change the size of the prints?
A: The sizes that are listed are the only sizes that I offer at this time.
Q: Do you do custom orders?
A: Unfortunately, with my busy schedule and the large volume of orders I will no longer be able to take custom orders. I can still change colors on prints if requested.
Q: What is your turnaround time?
A: I ship out/process my orders 5-10 business days (2 weeks) after the order goes through. I CANNOT rush orders due to my school schedule.
Q: What is a business day?
A: A business day is a workday which is considered Monday-Friday. Saturday and Sunday are NOT business days. No orders will be processed during the weekends.
Q: I asked for color changes, how long until I can get a proof to see if I like the changes?
A: I send out my proofs within 3 days after the print is purchased. You have 3 days after the proof is sent to confirm or change the color changes. No notification will result in your print being shipped out as is.