FREQUENTLY ASKED QUESTIONS
ORDERING & SHIPPING
WHERE ARE YOU LOCATED? WHERE DO MY ITEMS SHIP FROM?
Sam's Simple Decor is located in Chicago, Illinois. Our items ship from our home studio in Chicago. That's right, your goodies are completely handmade!
DO YOU HAVE A PHYSICAL LOCATION?
Not at the moment! However, we are working on expanding our poster product line to be available in boutiques across the country. Please subscribe to be notified if a boutique near you begins to carry our products!
WHAT IS YOUR PROCESSING TIME?
Currently our processing time is 5-10 business days due to a small production facility. We understand that you are excited to receive your order, however, if you have a concern about the processing time please contact us at email@example.com and we will work something out! Additional shipping and rush order charges may apply.
Please note that custom orders may have a longer processing time than standard orders. Please view our Custom Orders page for more information!
WHEN WILL I RECEIVE MY ORDER?
From the moment your order is dropped off, it can take typically take 3-5 business days for USPS First Class Mail to arrive and 1-3 business days for Priority Mail to arrive for domestic orders.
All international orders may take 1-3 weeks to arrive depending on your respective country. International orders are shipped with USPS International First Class Mail. USPS states shipping times for International Orders take between 6-10 business days, however, we cannot guarantee the package will arrive within that time frame. International orders may be help up in customs which is why we estimate 3 weeks for shipping with international orders. If your order is time sensitive, please order at least 5 weeks before your order is needed.
Please note, that Sam's Simple Decor is not responsible for any shipping delays caused by USPS, UPS, FedEx, or any other shipping company utilized. While we take many precautions to make sure your order arrives safely, we cannot be responsible for damaged, lost, or stolen packages.
AM I RESPONSIBLE FOR PAYING CUSTOMS AND DUTY FEES?
Yes. Customers are responsible for any fees, taxes, and duties associated with purchasing & shipping to their respective countries.
WILL I GET A TRACKING NUMBER WITH MY ORDER?
Yes! All orders, domestic & international, will be provided with a tracking number. Please allow up to 48 hours after your item has been marked as shipped to allow for the tracking number to update.
OH NO! I FORGOT TO UPDATE MY SHIPPING ADDRESS! CAN YOU CHANGE IT?
Please contact us as soon as possible to change the shipping address. Include your name, updated address, and order number when requesting an address change. If the item has already been marked as shipped, we will not be able to change the address. If an item is returned to us due to an incorrect address, we will reach out to you for an updated address along with an additional shipping fee.
HOW DO PACKAGE YOUR ORDERS?
Ordering paper goods online can be nerve wreaking as these items are typically pretty fragile. However, you can take comfort knowing that we take every precaution to make sure your order arrives safely! All posters are shipped in a rigid mailer with cardboard backing and placed in a clear cello bag for protection during transit. Our larger paper orders will be shipped in boxes with padding, cardboard backings, and cello bags for protection. Every poster order is marked with "Fragile: Please do not bend!" as an extra safety measure.
CANCELLATIONS & RETURNS
CAN I CANCEL MY ORDER?
Orders placed in The Print Shop can be cancelled within 5 days of purchase. This excludes any custom prints. Custom prints can only be cancelled within 24 hours after the order is placed as the design process begins shortly after purchase.
WEDDING SHOP, INVITATIONS, & GALLERY WALL
The above items above are classified as custom orders as they require personalized information or design services. Custom orders may be cancelled within 24 hours of placing the order. Custom orders cannot be cancelled after 24 hours as the design process will begin shortly after purchase.
DO YOU ACCEPT RETURNS/EXCHANGES?
Orders from the print shop can be returned for a full refund, minus the shipping costs, as long as they are not custom orders. Please contact us within 5 days of your order being delivered to qualify for a full refund. After contacting us to request a refund, the item must be dropped off to the post office within 3 days. Sam's Simple Decor is not responsible for paying return shipping. Once the item is returned back to Sam's Simple Decor, we will issue a full refund for the total price of the product.
WEDDING SHOP, INVITATIONS, & GALLERY WALL
Custom orders do not qualify for a return due to the personalization and time it takes to create the items. If your order arrives damaged or goes missing, please contact us within 48 hours. If at any time there is a problem or you are unsatisfied with your purchase, we will work with you to resolve the issue. Our goal is to make every customer happy and your satisfaction is extremely important to us.
DO YOU ACCEPT CUSTOM ORDERS?
Yes! We love custom orders! Please visit our Custom Orders page for more information on custom orders.